MachinesKingdom.com is not selling any second hand or refurbished product. So the warranty which mentioned by the manufacture with its conditions are applicable and our customer can claim for that. Our customers can contact us if they need any assistance to understand and to know how to claim for any warranty.
Returns & Replacements
Since we are a purchasing agency not a manufacturer we cannot accept returns of an item unless you have received an incorrect or damaged product. If there is something wrong, please contact our customer service within 2 business days upon receipt of parcel. Overdue items will not be accepted.
- There is no refund applicable. In case the item delivered is faulty/ damaged it has to be reported within 24 hours.
- Faulty items will be replaced with a new item of the same model (SKU).
- The item will be inspected first by our technical team. Item will only be replaced if it is in unused/ new condition as it was received by the customer.
- If the box is opened and the packing material is torn/ missing. it will not be replaced. Shipping charges/amount will not be refunded.
- All refunds will be processed within 30 days from time of refund confirmation sent to customer via [email protected]
- Ownership of the goods remain with the organization until complete payment is received from customer". If customer fails to make complete payment within 15 days of item availability, the company has right to resell the items and in that case after deducting 25% of the customer amount towards stocking charges, LPO Cancellation/Order Cancellation a credit note will be issued with validity of 12 months from date of issuance.
- Refunds will be processed via cheque/bank transfer.
Above policy of refund applies if item is not in stock and on back 2 back order after confirmation of the order by customer. All quotes are subjected to "items in stock subject to prior sale"
For any confusions or concerns, please do contact us +971-4-5850125 or email us at [email protected]